Returns & Exchanges at Lu Lu's Gift Company

We want you to love your gift as much as we loved picking it out, which is why we offer a 30-day window for returns on most items. If your purchase isn't quite right, we are committed to making the return process as simple and seamless as possible.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all tags and labels are intact to prevent damage during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label and drop off the package at any authorized carrier location near you.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.